Returns
As we work with limited fabric stock, we do not typically accept returns and exchanges unless an item is defective.
Exchange/Returns are assessed on a case-by-case basis and only in exchange for store credits.
Contact us: If you believe you've received a defective item, please contact us within 30 days of receiving your order. You can reach us via email or message us on Instagram.
Share details: When contacting us, please provide your order number, details of the defect, and relevant photographs to expedite the resolution process.
Evaluation: Our team will review the provided information and may request additional details or photographs for assessment.
Resolution Options: Depending on the nature of the defect and product availability, we will offer at our discretion a:
Replacement: If available, we will ship a replacement to you at no additional cost.
Store credit refund : If a replacement is unavailable or not preferred, we will issue a refund in store credits.
Repair: In some cases, we may offer to repair the defective item, if feasible and agreed upon by the customer.
Conditions and Limitations:
The defective item must be reported to us within 30 days of delivery.
Any signs of misuse, negligence, or intentional damage may void the defective item guarantee.
This policy applies only to items purchased directly from TRIA The Label.
Please contact us if you have any questions about exchanges or returns.